Business

How the Pandemic Has Made Life Easier for Consumers

The severity of the coronavirus pandemic caught many people by surprise. Its onset triggered shutdowns across the world. Many found themselves without jobs, losing health insurance along with them. Runs on supermarkets created an even more bleak outlook. That said, there are still some good things that have come from the pandemic that have made life easier for consumers.

Online Payments

As the seriousness of the pandemic became evident, people became increasingly wary of making contact with others. That led to fewer people using cash and coins since there were concerns about the virus being transmitted on these surfaces. It got to the point where it led to a national coin shortage that we’re just starting to get a handle on. This pushed businesses to adopt online and mobile payment options. They’ve proven to be very convenient for those who can make use of them, so don’t expect them to go away after the pandemic ends.

Source: https://www.nationalpawnbrokers.org/2021/01/14/us-mint-increases-coin-production/ 

Increased Convenience

Many consumers, concerned about spreading or contracting the virus, chose to stay at home for a lot of the last year. They hunkered down, many cutting back on spending and picking up new hobbies they could do at home. For businesses to entice consumers to return, they’ve had to find ways to reduce the risk customers face. Many of these methods, such as curbside pickup and contactless delivery have increased convenience for customers. The healthcare industry’s gotten in on it too. The changes healthcare practices have implemented since the pandemic have increased patient control and convenience. The advancements made in telehealth alone are a prime example of this.

Source: https://www.podium.com/article/digitizing-the-patient-journey/ 

Improved Customer Service

Businesses all over the world have faced some serious supply chain issues. Shutdowns and significant shifts in the balance of supply and demand have had many scrambling for ways to address delays. Whether due to supply chain disruption or the massive increase in e-commerce, shipping has been a huge mess. To retain customers and maintain customer satisfaction, many of them have had to seriously up their game when it comes to customer service. That only benefits consumers, especially when they get offered better deals to make up for the inconveniences.

Source: https://www.roirevolution.com/blog/2021/03/coronavirus-and-ecommerce/  

The pandemic has been a serious challenge for most of us, but it’s also provided us with some conveniences that have made life easier. The mass adoption of online payments, convenient adaptations adopted by businesses across a variety of industries, and necessary improvements to customer service have all been a welcome change for consumers. The best news, many of the good changes are expected to stick around, thanks to their popularity with consumers at large.

Read this next: How to Create Brand Loyalty Over Time

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